This is the second year in a row that GFS has won the top broker award from ASB Bank. GFS won the top mortgage broker award of ASB Bank for the year 2013-14 as well.
Just 2 weeks back, GFS achieved the status of being the first Indian Financial Adviser to win the award for Excellence in Customer Service from Westpac Auckland Business Awards (South) 2015, Auckland Chambers of Commerce and ATEED.
According to Mr. Ajay Kumar, Managing Director of GFS, “It is our honour to get such an important recognition from a leading bank and he sincerely thanked all the customers and team members. He also appreciated the support of the entire ASB Bank team under the stewardship of Mr. Ian Boyce.”
We always act in the best interest of our customers and thank our customers for their utmost support during the last 16 years.
The GFS team works hard to not only get the best rates for our clients but also good customer service. Every day we fulfil hundreds of customer requests who want to either enquire about their mortgage or make changes to it.
When a customer calls GFS, it is directly answered by our front office or one of our advisers – rather than making them listen to music for endless minutes. Instead of complicated procedures, with GFS all it takes is a single call or email for enquiries or changes such as re-fixing.”
On this occasion when Ajay Kumar was asked the reason of acquiring top position in the country, he gives the entire credit to its customers’ utmost support, team dedication and the latest technology which has been used to manage the business.
GFS keeps investing in new technologies to provide a better experience to its customers. This year also it invested thousands of dollars in improving its CRM, email and telephone systems. It will be shortly investing in even more advanced communication capabilities which mean even better service for customers.
Over the years, GFS has been ranked as one of the top brokers / insurance advisers in New Zealand by ANZ Bank, ASB Bank, Westpac Bank and AIA Insurance. GFS has won the Indian Business Awards in multiple categories in 2009, 2010, 2012 and 2014 – including Supreme Business of the Year, Excellence in Customer Service, Best Small Business, Marketing Excellence and Young Entrepreneur.
GFS has received praise from dignitaries such as Phil Goff, Jamie Lee Ross, Dr. Jackie Blue and Mr. Kanwaljit Singh Bakshi. There has also been mention of Global Financial Services for appreciating its services in the Notices of Motion in the New Zealand Parliament.