AIA insurance ex-honcho joins leading Auckland based home loans and insurance adviser Global Financial Services Ltd
09 July, 2015, Auckland: Insurance industry leader Darrin Franks has joined Global Financial Services Ltd as Management Strategy Consultant to improve the customer experience for home loans as well as insurance.
Until 2013, Darrin was heading distribution and marketing at AIA Insurance – the life insurance market leaders in Asia Pacific region. Darrin has been working as a management consultant at his company Conetworkz Management Solutions. He brings valuable expertise of more than 20 years in the insurance industry in New Zealand including with leading companies such as Asteron and Sovereign. You may read more about Darrin on his linkedin profile: https://www.linkedin.com/in/darrinfranksconetworkz
I have known Ajay Kumar and the GFS business for some years and would describe it as one of the best integrated mortgage and insurance originators and provider of financial service that I have seen.
Founded by Ajay Kumar in 1999, Global Financial Services Ltd (GFS) is NZ's leading mortgage & insurance advisory – having arranged more than $3 bn in loans & $2.5 bn in insurance. GFS brought Darrin on board to bring the best management thinking and deep financial services industry expertise for the benefit of GFS clients.
Customers of GFS will stand to benefit from the deep knowledge that Darrin brings. Especially unique will be his knowledge of other side of insurance business – the insurance companies and their claim settlement process.
“We feel that with the vast knowledge and experience of Darrin Franks, GFS will be able to deliver excellent customer service for both mortgage and insurance.
GFS has always focused on complete clarity to the customer at the time the insurance application is filled as well as an ongoing annual review of insurance policies. This is to ensure that customers do not face issues at the time of lodging an insurance claim. So far, its claim settlement ratio in respect of life insurance is 100%. Darrin and Ajay will work together to improve the end to end processes so that customers always get the best advice and assistance from GFS.
In a recent case, GFS helped a mortgage customer get an insurance claim she never knew they were entitled to.
This was even though her insurance broker was their old friend who had now closed his insurance business.
The customer and her husband were so thankful to the GFS team that brought home made sweets for the whole team (pic on left).
About Global Financial Services Ltd
Global Financial Services Ltd is one of the financial advisers who are successfully serving the Indian community continuously for over 16 years. It has been successful in arranging loans and life and personal risk insurance of about $5.5 billion.
GFS has won 22 prestigious awards including top advisor awards from ANZ Bank, ASB Bank and AIA Insurance and The New Zealand Mortgage Mag. Others include Indian Business Awards for Excellence in Customer Service, Best Medium Sized Business and Supreme Business.
GFS focuses on helping its customers finish their mortgage quickly rather than just arranging the mortgage. Its insurance services help customers protect their life and mortgages in unforeseen circumstances. GFS helps its customers at the time of insurance claim and as a result, its claim settlement ratio in respect of life insurance is 100%.
For more information, please contact Saurabh Gupta (Marketing Manager) on 09-255 5500 or email@example.com