Supporting our customers during COVID-19

We are writing to you today to advise that in response to the COVID 19 pandemic and keeping our people and customers safe we have as of the 25th March 2020 activated our Contingency Plan.

What this means is that our staff who provide services and advice to you will be working off-site and remotely from home effective from 25th March, until we can next provide you with an update.

At this time our preferred contact is email. We will be doing what we can to pick up any phone calls as they are being redirected to staff mobiles however there may be delays in attending calls and accessing voice messages.

In case you are unable to get hold of any adviser in our team please email us on info@www.globalfinance.co.nz or call Aseem (Head of Mortgage) on 021 27 33 669, Gavin  (Head of Insurance) on 027 755 55 03 , Anuj (Head of Mortgage Retention ) on 02 77 55 55 02 , Ravi (Head of Henderson Branch ) on 02 77 55 55 01 , Himank (Head of Manukau Branch ) on 02 77 55 55 65 or Ajay Kumar (Managing Director) on 021 567 222.

We remain committed to working with you to assist you in your mortgage and insurance needs and also answer your queries in relation to your mortgage repayments, insurance premiums, claims and mortgage review. We will continue to provide further updates and change as we work through this rapidly developing and changing situation.

Please wait for a further update which will be posted on our website, Facebook page, voicemails or email communication to you.

We hope you and your family remain safe and healthy during this difficult time.

24/03/2020

COVID-19 – Update

• The Government has announced a six-month mortgage holiday for those whose incomes have been affected by Covid-19.
• The package will include a six-month principal and interest payment holiday for mortgage holders and SME customers whose incomes have been affected due to Covid-19.
• “A six-month mortgage holiday for people whose incomes have been affected by Covid-19 will mean people won’t lose their homes as a result of the economic disruption caused by Covid19.”
• The specific details of the initiative are being finalised and agreed urgently and banks will make these public in the coming days which will be informed as soon Global Finance receives the same.

Global Finance is here to assist you where possible in line with what guidelines the banks have put in place.

We will also send further communication or updates in this regard on this developing situation.